No, currently we are only able to accept online orders to shipping addresses within the United States. What shipping options are available at Lumierefinejewelrysf.com? Jewelry items are accepted for credit or exchange in the U.S. within 14 business days from the day the order was received. You may return the jewelry item in unworn, original condition. No refunds for jewelry which has been worn, altered or damaged. Shipping and sizing charges are non-refundable. You must contact us immediately after you have received your package to notify us of any problem regarding the condition of the piece, such as damage. If you have not contacted us within 3 business days after receiving your item, we will assume that any damage was caused by you. We take the most utmost care to package our shipments and to make sure that our jewelry is in the best condition possible. Any item you wish to return must be within 14 business days from the date the item was received and in the same condition it was sent to you. Please call 415-355-0068 to arrange for your return. You must ship the package to us registered and insured through UPS or USPS, fully insured for the sale price of the item, packed safely and securely. Once the item Is received by us, we will examine the condition of the item and issue a refund, less any Shipping and sizing charges, within 3 business days of receipt. If you have any questions Regarding these procedures, please do not hesitate to call us at 415-355-0068. Please send any returns to our San Francisco location: Lumiere 888 Brannan St – Suite 136 San Francisco, CA. 94103 Or you may call to make an appointment to come in to return at the above location in person.
Ordering on Lumierefinejewelrysf.com is easy and safe through PayPal.
Once you have found the item you would like to purchase, click on ‘add to shopping bag’ button to place in your shopping bag. Follow the instructions through the checkout process to complete your order. You may also order over the phone by calling 415-355-0068. A representative will be available to assist you Monday-Friday, 10am-4pm, Pacific Standard time.
Will I be charged sales tax on my Lumierefinejewelrysf.com purchase?
For U.S. orders, Lumiere Fine Jewelry will only charge sales tax to orders shipped to addresses within California only.
What is the return policy for in-store purchases?
No refunds. Exchange for store credit only within 14 days. No refunds for jewelry which has been worn, altered or damaged.
Unless otherwise stated, all gemstones are graded and evaluated in their mountings to the maximum extent the mounting permits examination. Approximate weights are formulated by taking measurements and applying acceptable formulas to come up with the stated estimates. Determination of color, clarity and size may be prevented by certain types of mountings. We try our best to give the best estimates possible based on GIA (Gemeological Institute of America) accepted formulas and grading scale. Authencity and antiquity are determined to the best of our ability, based on materials incorporated, methods of manufacture, design, hallmarks or signatures, if any. Dating and period attributions are approximate and cannot be exact. If you have any questions, please do not hesitate to contact us.